Privacy Policy - Majestic Chauffeur Services

Effective Date – 01/07/25

Welcome to the Majestic Chauffeur Services (“Majestic”, “We”, “Us”, “Our”), a company operating from Knockanoura, Tulla Road, Ennis, Co. Clare, Ireland. We provide premium, chauffeur-driven transport across Ireland, catering to both leisure and corporate clients (“Services”). Each service is tailored with professionalism, comfort, and local expertise to ensure a seamless travel experience.

At Majestic, we are deeply committed to the protection and confidentiality of the personal information, including but not limited to name, contact details, trip information, payment data, online identifiers (like IP addresses), location (“Personal Data”), of our Customers (“Customers”, “You”, “Your”).

This Privacy Policy (“Policy”) explains how we collect, use, store, and protect your Personal Data when you use our services. It outlines your rights under data protection laws and ensures transparency in how we handle your information in compliance with General Data Protection Regulation (GDPR), and applicable Irish and European Union (EU) regulations.

For the purpose of this Policy, and as per the GDPR norms, you shall be considered as “Data Subject”, as your information , in the capacity of a Customer and user of the website, is being handled under the GDPR.

1. Data Collected

1.1 Data Collected by Us

We may collect your personal data when you visit our website, make a personal booking, or contact us. The data collected by us includes:

Your personal identification data such as name, email ID, phone number, address, booking preferences etc.
Booking or trip related information such as locations for pick-up and/or drop off, itinerary details, flight information etc.
If dashboard cameras are used for security purposes, the recorded footage is used solely to ensure safety and is retained only for 2 months.
Payment related information for billing and payment purposes. Please note that card payments are handled via a third-party service provider through New Payment Innovation Payment Machines.
Communications related to your booking including emails, messages, feedback, customer support, reviews etc.
Optional health data in special cases where such information is required due to Customer’s accessibility or mobility needs or in cases concerning public health compliances such as COVID-19 restrictions.

1.2 Data Collected Automatically

Certain data is automatically collected when you visit our website via the use of cookies, server logs etc. This data is mandatory for proper functioning, security, and performance analysis of our website. Automatically collected data includes:

IP address and general geographic location (based on IP).
Browser type, version, and settings.
Device type, operating system, and screen resolution.
Referring URL, i.e., the webpage that led you to our website.
Pages visited, time spent on each page, and navigation patterns.
Date and time of access.
Language preferences.
Unique cookie identifiers or session IDs; and
Login activity timestamps (if you log into a user account).

2. Processing of Your Personal Data

We use your Personal Data for the following purposes:

2.1 Performance of Contract

To manage your booking, communicate details of the Service(s), deliver the Services, billing, and customer support, among other things.

2.2 Legitimate Interests

To improve our Services, ensure safety and compliance, prevent fraud, and generate anonymised Service statistics.

2.3 Consent

You can opt-in to receive marketing communications, offers, newsletters, or administrative updates. This consent can be withdrawn by you at any time.

Please note that we retain your Personal Data only for as long as the same is necessary to fulfil the purpose of its collection or to abide by certain legal obligations. More details regarding the same is mentioned under Clause 10 of this Policy.

3. Data Sharing

To ensure a smooth and efficient provision of our Services to the Customers, we may share your data with the following entities:

3.1

Our Service Partners process your information in relation with the Services. These Service Partners include payment gateways, IT providers, email providers etc., within the ambit of our Data Processing Agreements (DPAs) with them.

3.2

Relevant authorities or legal bodies, if the same is mandated by the law, such as Garda, transport regulations etc.

4. International Transfers

If your Personal Data is required to be transferred outside the European Economic Area (EEA), then we ensure the following safeguards:

4.1

Using the European Commission’s Standard Contractual Clauses (SCCs) to protect the rights of Data Subjects. SCCs maintain uniformity and are pre-approved, thereby reducing any ambiguity during such transfers. SCCs mitigate legal risks and demonstrate accountability of Data Processors.

4.2

Ensuring that the country the data is being transferred to has Adequacy Decision (AD) norms in place, which ensure that the said country adheres to an adequate level of data protection. The European Commission (EC) has the authority to issue AD for non-EEA countries.

5. Data Security

We implement the following technical and organisational safeguard to protect your Personal Data:

5.1

Implementing HTTPS encryption, secure servers within the EEA, access restrictions, firewalls, and encrypted backups.

5.2

Limiting the access to your Personal Data to authorised personnel only on a need-to-know basis.

5.3

Notifying the Data Subject as well as the Data Protection Commission (DPC) within 72 hours, in case any data breach occurs.

6. Your Rights

6.1

As mentioned, you are a Data Subject under the GDPR guidelines. Thereby, you have the following rights:

Access your Personal Data and obtain a copy of the same.
Request correction in the case of inaccurate and/or incomplete data.
Request erasure under the GDPR’s Right to be Forgotten, unless the adverse is mandated under legal obligations.
Restrict processing of your Personal Data in certain circumstances.
Object to processing of your Personal Data based on legitimate interests or for direct marketing.
Request data portability wherever its technically feasible.
Withdraw your consent at any time for receiving marketing notifications or for optional processing).
Lodge a complaint with the Irish DPC.

Please reach out to us at [email protected] to exercise these rights.

7. Marketing and Cookies

Our policy regarding marketing and cookies is as mentioned:

7.1

You will receive marketing emails, newsletter, offers etc. if you subscribe to the same. If opted-in, you have the liberty to opt-out at any time via the “Unsubscribe” link, and this has no effect on the processing required for fulfilment of your Service request.

7.2

Majestic’s website uses cookies only for functional purposes. Non-essential cookies are placed only with your explicit consent taken via a dedicated cookie banner.

7.3

You are encouraged to go through our Cookie Policy.

8. Data Processing Notice

When you submit a booking or enquiry using our website’s Contact Us page, you grant us the access to your Personal Data required to fulfil your request. This allows us to use this information to:

8.1

Confirm and manage your booking.

8.2

Communicate to you any important information regarding your booking or trip details; and

8.3

Comply with mandatory legal and regulatory requirements.

9. Data Retention

We retain your Personal Data only for the required duration to facilitate our Services, meet legal obligations, and ensure safety and security. Retention periods vary depending on the type of data and are determined in line with Irish and EU data protection laws. Your data shall be securely deleted or anonymised once it is no longer required.

10. Privacy Policy Updates

We may update this Policy to comply with legal requirements or internal practices. The latest version will be posted on the website and will come into immediate effect after such an update on our website. You may be notified of any material changes, via email.

11. Contact for Complaints

In case of any questions or complaints, or to exercise any of your data rights, you can reach out at:

You may lodge a complaint with the Irish DPC here in case of any unresolved complaints.

Thank you for using Majestic Chauffeur Services. Your privacy is of utmost importance to us. We strive to protect it while providing you with a premium chauffeur-driven experience.